Privacy Policy

Your privacy is important to Travelers Telecom. Our privacy policy outlines how we store, disclose, use, collect and transfer your information. Please familiarize yourself with our privacy practices and contact us if you have any concerns.


Personal Information: Collection and Use

Personal information is data that can be used to specifically identify or contact a single individual.

You may be asked to disclose personal information any time you are in contact with Travelers Telecom or Travelers Telecom affiliated companies. Travelers Telecom and its affiliates may share your personal information in a manner consistent with this privacy policy. They may also combine it additional information to furnish and improve our service offerings, products, advertising and content.

Here are a couple examples of the personal information Travelers Telecom may collect, and in the ways we use the information.

Personal information we retain

  • When you establish an Travelers Telecom account, register your SIM cards, apply for commercial credit, open a reseller account, purchase a product, download software or digital literature, or participate in an online survey we may collect a variety of information. This information is not limited to your full name , mailing address, phone number, email address(es), communication preferences and credit card details.
  • For customers in the United States, we may occasionally ask for your Social Security number (SSN) or Employer Identification number (EIN). This information is only requested in limited scenarios, for example when determining if we should extend commercial credit or grant you wholesale/resale privileges.

How your personal information is used

  • Your personal information is used to keep you notified of Travelers Telecom's latest product announcements, product and service updates, and upcoming customer events. It's also used to help improve our adversiting, products, content, and services. If you'd prefer to be excluded from our mailing list, you can opt-out by changing your communitcation preferences or by contacting us.
  • We occasionally use your contact information to communicate important and urgent messages regarding your purchases along with updates to our policies, conditions, and terms. This information is critical when interacting with Travelers Telecom, you may not opt-out of these communications.
  • We may also use personal information for internal purposes, such as research and auditing to improve Travelers Telecom’s products, services, and communications.
  • When you participate in a contest, sweepstake or similar promotion we may use the information provided to administer those programs.


Collection and Use of Non-Personal Information

We also collect non-personal information − data in this form doesn't specifically indentify a single individual. We may disclose, use, collect, and transfer information for any purpose. Here are examples of non-personal information, and the ways we use it:

  • Information such as occupation, zip code, language, area code, location, unique device identifier and time zone when accessing the Travelers Telecom website in an effort to better understand customer behavior and to improve our services, products, and marketing efforts.
  • We also may collect information on how customers are interacting with our website, and with our other services. This information is aggregated and gives us a general overview of which offerings are most important to our customers. Aggregated data is non-personal in the context of our privacy policy.

When personal information is combined with non-personal information, we will treat it as personal information for the duration the data is combined.


Cookies and Other Technologies

Travelers Telecom’s website, interactive applications,  email messages, online services and ads may use “cookies” and other web technologies such as pixels and beacons. These technologies are used to gauge the effectiveness of our marketing campaigns, which parts of our website are most interesting to our users, and to improve on the end-user customer experience. Information collected by cookies and beacons are considered non-personal. When local laws consider Internet Protocol (IP) addresses or other unique indentifiers, they are treated as personal information.

Travelers Telecom and our affiliates use technology such as cookies to remember your preferences when visiting our websites, and when using online services and applications. Our primary objective is to improve the Travelers Telecom experience by making it more convenient and personalized. For example, knowing your first name lets us welcome you the next time you visit our online store. Knowing your country and language allows us to provide a localized version of our website. When we're aware someone has been interested in certain products or services, we're able to finely target our advertising and email campaigns to match your interests. By having contact information, product serial numbers, and information about your device we can register your items, personalize your service offerings and provide you with an improved customer service experience. 

We also automatically gather information and retain it in the form of access logs. For example, Internet Protocol (IP) addresses, web browser language and type, incoming and exit pages, timezone information, clickstream data, and internet service provider (ISP).

This information is used to better understand user behavior, administer the website, analize trends and to collect demographic information. Travelers Telecom may use this information for marketing and advertising purposes.

In our email messages, we occasionally use click through links which direct the user to content on the Travelers Telecom website. When an end-user clicks on one of these links, they're redirected to an intermediary web server that is used to accurately track the effectiveness of our campaigns. If you prefer to not be counted in this analysis, please do not click on text or graphic links sent in email correspondences from Travelers Telecom.

By using technologies such as pixel tages, we're able to determine which messages a customer has read and also how to display the correct format for our messages. This information is also used to eliminate or minimize certain types of correspondences with our customers.


Disclosure to Third Parties

Travelers Telecom occasionally makes certain types of information available to our partners for the purpose of providing services and developing new product offerings. Personal information will only be shared by Travelers Telecom improvide and provide our products, services and advertising; under no circumstances will it be disclosed to third parties for their marketing purposes.


Service Providers

Travelers Telecom shares personal information with companies who provide services such telecommunication callback and access service, extending credit, customer order fulfillment, enriching and manging our customer data, delivering our products to you, providing customer support, gauging interest in our offerings and for customer satisfication surveys. These companies are obligated to protect your information and may be located wherever Travelers Telecom operates.


Other Parties

When required by law, legal process, litigation, and/or requests from governmental/public authorities within or outside your country of residence − your personal information may be disclosed. If we determine there are issues for law enforcement, national security, or other concerns of public importance we may disclose your personal information.

In an effort to enforce our terms, conditions, and to protect our customers, we may also disclose your personal details. Additionally, in the event of a merger, reorganization or sale we may transfer your personal details to the relevant parties involved.


Protection of Personal Information

Travelers Telecom takes precautions — not limited to administrative, technical, and physical security — to safeguard your personal information against theft, loss, and abuse, along with unpermitted access, alteration, disclosure and destruction.

Travelers Telecom's website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. In order to use these services, you must use an SSL-capable web browser. Your personal information will remain confidential while traveling over the internet.

When using some of Travelers Telecom products, applications, services or post on an Travelers Telecom chat room, forum or social networking site, personal information you share can be read, stored, and used by other individuals. You're solely responsible for the information that you choose to share. As an example, if you furnish your name and email address, that information will be public information. Please pay close attention to the information you disclose when using these services.


Storing and Retaining Personal Information

Travelers Telecom makes it simple for you to keep your personal information complete, accurate, and current. We'll only retain your personal details for the duration that's required to fulfill the terms of this privacy policy, or if a longer term retention period is required or permitted by law.


Access to your Personal Information

To make sure your personal details and preferences are complete, accurate, and current, you can log into your account at For other personal information, you can request that we correct inaccurate data or delete information if Travelers Telecom is not required by law to retain it, or if it serves no legitimate business purpose. Requests that are unreasonably repetitive, require an inordinate amount of effort, place the privacy of others in jeopardy, are impractical, or which access is not required by local law my be denied.


Children under 13 Years of Age

We do not knowingly collect personal information from children under 13. If we become aware the information of a child under 13 has been collected, we will immediately take steps to delete the records.


Third-Party Services and Websites

The Travelers Telecom website, services, products, and applications occasionally contain links to third-party websites, services, and products. Our products and services occasionally use or offer products or services from third parties − for example, a third-party internet calling application. Information collected by third parties, which may include and is not limited to personal location information and contact information, is governed by their own privacy policies. We encourage you to become familiar with the privacy policies of these third parties.


Users Outside of the United States

Information provided to us may use accessed by entities around the world as described within our Privacy Polic. Travelers Telecom adheres to the “safe harbor” frameworks established by the U.S. Department of Commerce in regard to the collection, retention and use of personal information for individuals located in the European Economic Area and Switzerland.


Commitment to your Privacy

In an effort to ensure your personal details are secure, we communicate our privacy and security guidelines to Travelers Telecom employees, and vigorously enforce internal safeguards.


Privacy Questions

If you have questions or concerns about Travelers Telecom's Privacy Policy or how we process your data, please feel free to contact us.

Travelers Telecom occasionally updates its Privacy Policy. When there are material changes, the updated policy will be posted along with a notice on our website.

Travelers Telecom, LLC 2261 Market Street 163, San Francisco, California, United States of America 94114

January 2012