Sales and Refund Policy



We try our very best to deliver products which deliver tremendous value, fit your specific needs and will make you a satisfied customer. It's understandable that occasionally a product may not live up to your expectations. If that's the case, please review our policies:

For mobile phones and accessories, you may return your undamaged item including all original accessories for a refund within 30 days of purchase. Items that are not found to be defective will be refused or subject to a 20% restocking fee.

For any other product, simply return the item with the receipt and original packaging within 30 days of the date you receive the product. If the item is returned during this timeframe, we'll offer a refund or exchange. You can expect your account to be credited within seven days of recept of your return. Please note the following:

  • Products can be returned only to the country in which they were originally shipped from.
  • The following products are not eligible for return: electronic software and literature downloads, subscriptions, and gift cards.
  • SIM cards cannot be returned if they arrived in sealed packaging which has been opened, or the SIM card has been installed in a handset. Cards found to be defective will be eligible for a full refund.


Order Acceptance For Web and Phone Purchases

Once your order is placed, a confirmation will be sent via email. Receiving an order confirmation doesn't signify the acceptance of your order, and it is not a promise of our offer to sell; it is solely a confirmation that the order was received. Travelers Telecom reserves the right  after receiving your order to either accept or decline the order for any reason. If an order is cancled after you have already been billed, the entire purchase will be refunded immediately.


Price Reductions and Corrections

Travelers Telecom reserves the right to change prices at any time, as well as correct any errors in pricing or availability.


Retail Customers Only

Travelers Telecom only sales to end-users via this website. You may not purchase any of our products for resale unless you have been specifically authorized. We reserve the right to cancel any orders from suspected resellers.


Shipping & Delivery

Most of our items ship same-day, with the majority leaving our warehouses within 24 hours. There are many circumstances beyond our control that affect your delivery, not limited to but including customs delays, labour strikes, political events, etc. Travelers Telecom cannot be held liable for late deliveries, unless you've elected to use a guaranteed delvery method such as FedEx or DHL. We will work to the best of our abilities to ensure a smooth and safe delivery of your product.


Product Availability and Limitations

Occasionally Travelers Telecom may be forced to limit the amount of product available per customer. Travelers Telecom reserves the right to change quantities available for purchase at any time, even after you place an order. Occasionally Travelers Telecom may confirm your order but later learns that the ordered product can not be supplied. In the unlikely event that delivery is not possible, the order will be canceled and the purchase price returned in full.